Most companies tell their employees to create great customer experiences – and then leave it to the employees to figure out how to deliver on that assignment. Rarely does it work – leading to frustrated employees and customers! Built and honed over the last decade with organizations around the world representing a variety of industries, Joey Coleman’s First 100 Days®️ program is a methodology, system, and practice that serves as philosophy for doing business.
Losing customers is the biggest threat facing businesses today – and yet most companies don’t even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customers disappear in less than one hundred days.
In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology – a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.
Don’t miss the first part of this event: HOW TO NEVER LOSE ANOTHER EMPLOYEE
